Five Must-Haves for Your Next ECM & Services Solution

Enterprise Content Management (ECM) systems are experiencing a major shift, driven by the ...

Leadership and Performance Evaluation in ISO 9001:2015

Demonstrating Leadership and Commitment ISO 9001:2015 puts new pressure on leadership. By removing ...

New Year's Resolutions for IT Professionals and Systems Owners

It's that time of the year again - (almost) everyone is busy creating personal resolutions for ...

Process Approach and PDCA in ISO 9001:2015

The process approach, introduced by ISO in 2000, has been strengthened and made more explicit in ...

Tools for Risk-based Thinking in ISO 9001:2015

  Risk-based thinking is something we do automatically in everyday life. Like looking both ways ...

ISO 9001:2015 Changes and What They Mean for You

Are you behind or in the middle of certifying to ISO 9001:2015? We’ve gone through the requirements and pulled out key changes for meeting the 2018 deadline.

Expert’s Guide to Evaluating Software: Chapter 8

20 Questions You Should Ask Vendors RFIs, RFPs, and pilots. Bake-offs, ROI/TCO calculations, demos, ...

Customer Voice: Why New Chapter's IT Lobbied for Cloud QMS

Until recently, many Quality departments were unable to select their own quality management system ...

Expert's Guide to Evaluating Software: Chapter 7

Conclusion REALLY?!? Why should anyone read a “conclusion” chapter in a blog series that will ...

Expert's Guide to Evaluating Software: Chapter 6

Flexibility I can’t help but wonder what Steve Jobs would have thought of the iPhone X (I still say ...

Expert’s Guide to Evaluating Software: Chapter 5

Innovation Innovation is a loaded and grossly overused term. To put “innovation” into context, ...

Expert’s Guide to Evaluating Software: Chapter 4

Total Cost of Ownership (TCO) I’ll admit it: I still have a landline phone at home.